Privacy Policy

Last updated: 20 March 2026

1. What We Collect

Account information: email address, name (provided at registration)
Usage data: pages viewed, searches performed, features used (collected via Firebase Analytics)
Payment information: handled entirely by Stripe — we store only your Stripe Customer ID, not card details
Technical data: IP address, browser type, device type (collected via server logs)

2. Why We Collect It

To provide and improve the BuySignal service
To manage your account and subscription
To process payments (via Stripe)
To send transactional emails (subscription confirmations, receipts)
To analyse usage patterns and improve the product

3. How We Store It

Account data stored in Google Firebase (servers in Australia where available, otherwise US)
Payment data stored by Stripe (PCI DSS compliant)
We use HTTPS encryption for all data in transit
We do not sell your personal information to third parties

4. Third-Party Services

Firebase (Google) — authentication, database, analytics, hosting
Stripe — payment processing
Railway — backend hosting
These services have their own privacy policies

5. Cookies and Tracking

We use Firebase Analytics for usage tracking
We use essential cookies for authentication
No third-party advertising cookies
You can disable analytics via the cookie consent banner or in your browser settings

6. Your Rights (Under Australian Privacy Act)

Access: You can request a copy of your personal data
Correction: You can request correction of inaccurate data
Deletion: You can request deletion of your account and data
Complaint: You can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

7. Data Retention

Account data retained while your account is active
After account deletion, data is removed within 30 days
Anonymised usage analytics may be retained indefinitely

8. Changes to This Policy

We will notify you of material changes via email. The updated policy will be posted on this page.

9. Contact

Privacy enquiries: support@buysignal.com.au
OAIC: www.oaic.gov.au